|Providing specialised people-skills training for your internal IT department|
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|How can you get the best
out of your internal IT department?
We all know that maintaining the technical skills within your IT department is paramount in keeping ahead of the field, ensuring your people are motivated, and building successful relationships with the business. What we tend to put on the back-burner is developing the personal skills of our staff.
Alston Computer Solutions is a successful business with both IT training and IT support strands. With the launch of Alston Training, have combined those areas of expertise to offer you a unique service. We recognise that your staff have different needs to the average office worker. We will help mould your people to offer greater levels of customer satisfaction and enhance your department's reputation within your organisation.
We meet your people before the training and if required will design and analyse questionnaires to highlight areas to focus on. We tailor our courses to fit in with the goals for your department. We implement a post-course action plan and follow up to help you maintain momentum.
We offer a mix-and-match approach and will select the most appropriate modules from the following topics:
Enhancing your reputation
Improving productivity and effectiveness
Prioritising and Scheduling
Professionalism and integrity
Effective Communication skills
Building Improve and improving your client relationships
Choosing the appropriate communication method
Dealing with a variety of personalities
The remote client
Customer Service Training
Identifying your clients needs
Using feedback and dealing with complaints
Measuring and Monitoring your quality of service
Your customer service mantra
The personal action plan
Training the IT Trainer
Alston also offer a variety of more general courses for
Specialised and standard courses in Microsoft Office products.
ALSTON COMPUTER SOLUTIONS LIMITED
Tel: 020 8123 2334
For training enquiries contact Colin Watts: